We are committed to providing high-quality services and products. If you are not entirely satisfied with your purchase, we are here to help. This policy outlines your rights and our obligations under the Australian Consumer Law (ACL).

1. Services

Flute & Handpan Lessons, Sound Healing Events, and Spiritual Guidance & Healing Sessions

Cancellations and Refunds:

• If you cancel your purchase of a flute or handpan lesson within 48 hours of payment, you are eligible for a full refund.

• Cancellations made after this 48-hour period are non-refundable.

Rescheduling:

• To reschedule a booked session, please contact us at least 48 hours before the scheduled time.

• Rescheduling requests made with less than 48 hours' notice may not be accommodated.

2. Products

Music Albums, Digital Downloads, and Merchandise

Digital Products:

• Due to the nature of digital goods, refunds are not available once the product has been downloaded or accessed.

• If you experience any technical issues or problems accessing your digital purchase, please contact us for support.

Physical Merchandise:

• If you receive a faulty, damaged, or incorrect item, please contact us within 14 days of receipt to arrange a replacement or refund.

• Items must be returned in their original condition and packaging where possible.

3. Change of Mind

We are not required to provide a refund or exchange if you change your mind about a purchase. However, at our discretion, we may offer an exchange or store credit as a gesture of goodwill.

4. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.
If the goods or services fail to be of acceptable quality and the failure does not amount to a major failure, you are entitled to have the goods repaired or replaced.

5. Fair Trading Practices

We are committed to conducting business in accordance with the Competition and Consumer Act 2010 (Cth) and the principles of fair trading, ensuring that our representations about our goods and services are accurate, honest, and not misleading.

6. Applying for a Refund

To apply for a refund, please contact us through our website or by email. Ensure your request is made within the applicable timeframes outlined above, and include your order details and reason for the request.

7. Contact Us

If you have any questions or concerns about our refund policy, please contact us at:

Email: hello@taylorsol.love

We value your feedback and aim to resolve any issues promptly and fairly.

This policy is subject to change without notice. Please review it periodically for any updates.